On this page
About these terms
These terms are between you and China Health Access. They cover this website and our service.
When you ask us to book an appointment, you accept these terms.
If you're asking for someone else, you confirm you have their permission.
What we do
We help patients from other countries get treatment at independent hospitals in Guangzhou. The hospitals provide the medical care.
Our service is:
- Passing what you tell us about the treatment you need to a hospital, with your consent.
- Getting you an estimated price from the hospital's specialists. Our prices are based on what the hospital gives us.
- Booking your appointment and letting the hospital know you're coming.
When you arrive, go to the hospital's international department and give them your appointment details. The international department helps international patients.
We're not a medical provider
If we can't help with your request, we'll tell you.
- We're not a hospital or a medical provider. We don't diagnose or treat anyone.
- We don't give medical advice.
- We don't make treatment decisions. Doctors recommend treatment, and you decide.
- We can't promise how treatment will turn out. Every treatment carries risks.
- We only book appointments for treatment that's legal in China, at licensed hospitals.
Medical disclaimer
Everything on this website, and everything we tell you, is general information. It isn't medical advice.
The hospital's specialists look at what you tell us and give an estimated price. The doctor who treats you in Guangzhou confirms the plan after examining you. They may change it, or decide treatment isn't suitable.
You decide whether to go ahead. Ask the doctor about risks, benefits and other options first.
Talk to your own doctor before you travel, and tell them about the plan.
Our chat and messages aren't for emergencies. In China, call 120 for an ambulance or 110 for the police.
The 120 operator may not speak English. If you can, ask someone nearby to help. Elsewhere, call your local emergency number.
Quotes and prices
Prices on this website are a guide. They're estimates based on research done in October 2026.
Where our price comparisons add typical travel and daily costs, these are rough guides. They don't include travel insurance or visa costs.
Your quote comes from the hospital's specialists, based on what you tell us. It stays an estimate until the hospital confirms it.
The final bill can change. The doctor may add tests, change the treatment or keep you in hospital longer.
At public hospitals, standard care follows government price lists. International and premium services are priced by each hospital.
Hospitals bill in Chinese yuan. We convert at October 2026 rates, about 6.7 yuan to the US dollar. Rates move, so converted prices are estimates.
Your quote is for the hospital's care only.
Payments
You pay the hospital directly for your care.
Chinese hospitals ask you to pay as you go. You pay for each appointment, test or medicine before you get it.
A hospital stay needs a deposit up front. If it runs low, you top it up. Any unused deposit comes back when you leave.
Many hospitals take Alipay and WeChat Pay. Not all take foreign bank cards.
The apps cap what you can pay with a foreign card, so a big bill may need another way to pay. Ask the hospital how it takes payment.
Hospitals bill an insurer directly only if they have an agreement with it. Otherwise you pay and claim it back from your insurer.
Cancellations and changes
You can cancel at any time. Tell us as soon as you can, so we can let the hospital know.
Hospitals have their own cancellation rules and fees.
Sometimes the doctor in Guangzhou decides treatment isn't suitable. You still pay the hospital for the tests and appointments you had.
If a hospital cancels your appointment, we'll help you rebook.
Trips can be delayed by things outside anyone's control. Typhoons, for example, can hit between May and November.
If you need to move your appointment, tell us and we'll ask the hospital for a new date.
Travel, visas and insurance
You're responsible for your own travel, including your passport, visa and travel insurance.
China's 30-day visa-free entry covers business, tourism, family visits, exchanges and transit. Medical care isn't on that list, not even a check-up. For any medical trip, apply for a visa before you travel.
Always give the real reason for your trip, on visa forms and at the border. False statements or documents can get you banned from entering China for 1 to 5 years.
Normal travel insurance usually won't cover planned treatment abroad. It may not pay for complications either. Read your policy and ask about specialist cover.
Check what your health plan covers abroad. Look for travel insurance that includes medical evacuation.
What we ask of you
To keep you safe and avoid delays, please:
- Give us accurate information about your health and the treatment you want.
- Tell us about any change in your health before you travel.
- Bring your passport and your appointment details to the hospital's international department.
- Follow your doctors' instructions and the hospital's rules.
- Pay the hospital's bills on time.
- Tell us if your plans or contact details change.
Risks and complications
Any treatment can lead to complications. Ask the doctor treating you to explain them before you agree.
If a complication happens in Guangzhou, the hospital treats it. That may cost extra and mean a longer stay.
Long flights soon after surgery raise the risk of blood clots. Your surgeon decides when it's safe to fly home.
Tell your airline and insurer about your surgery before you fly. Some airlines ask for a fit-to-fly letter.
In China you have a legal right to copies of your hospital records. Ask the hospital for them before you leave.
If something goes wrong, your legal options in China may differ from those at home.
Our liability
We're responsible for our own service: passing on your request, getting your estimated price and booking your appointment. We'll carry it out with reasonable care and skill.
Hospitals and doctors are independent of us. They're responsible for the medical care they give.
We're not responsible for how treatment turns out. The same goes for delays or costs caused by events outside our control.
Some liability can't be limited by law. This includes fraud, and death or injury caused by our negligence. These terms don't limit it.
Nothing in these terms takes away your legal rights as a consumer.
Information on this website
Most figures on this website come from research done in October 2026. Rules on visas, travel and payments change often. Check official sources before you travel.
We link to the sources we used, such as government sites and price guides. We're not responsible for what they say.
Please ask us before you copy text or images from this website.
Complaints
If you're unhappy with our service, tell us first. Contact us through our contact page or on WhatsApp at +44 7909 446610 with what happened and what you'd like us to do.
We'll reply in writing within 14 days.
Problems with medical care are for the hospital to handle. Start with its international department.
Governing law
These terms are governed by the laws of the People's Republic of China. The courts in Guangzhou can settle disputes about them.
If you live in another country, its consumer laws may also protect you.
Changes to these terms
We may update these terms. We'll post the new version on this page with its date.
Your booking stays under the terms you accepted, unless you agree to a change.
Contact us
Contact us through our contact page or on WhatsApp at +44 7909 446610 with any question about these terms.
Questions about this page?
Message us on WhatsApp or ask in the chat. We'll explain anything that isn't clear.